|Terms and conditions|
Sale of firearms, ammunition and reloading components
1. Preliminary Provisions
These Business Terms and Conditions govern the purchases of goods and services made via the e-shop located on the website eshop.bestpatron.eu, which is operated by BestPatron CZ s.r.o., registered at Prague Municipal Court, mark C 309871.
Company name: BestPatron CZ s.r.o.
ID number: 07920369
Billing address: Kloboučnická 1435/24, Praha 4 Nusle, 140 00
Business address: Kloboučnická 1435/24, Praha 4 Nusle, 140 00
Phone number: +420 777 978 542
These Business Terms and Conditions define and specify in more detail the following:
The rights and obligations of both the Seller (as defined below) and the Buyer (as defined below).
All contractual relationships are entered into in accordance with the legal code of the Czech Republic. If the contracting party is an individual consumer, those relationships not covered by these Business Terms and Conditions are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code), and Act No. 634/1992 Coll., the Consumer Protection Act, as amended. If, however, the contracting party is not a private consumer, those relationships not covered by these Business Terms and Conditions that apply to a business entity are governed by the Civil Code. By accepting these Business Terms and Conditions, the individual or entity expresses their consent with using means of remote communication.
2. Definition of Basic Terms
BestPatron CZ s.r.o., company registered at Prague Municipal Court, mark C 309871, with its official office located at Kloboučnická 1435/24, Praha 4 Nusle, 140 00 (billing address), ID number 07920369.
For the purposes of these Business Terms and Conditions, the Purchase Agreement is understood to be either an agreement for the purchase of goods or an agreement for the provision of services.
These Business Terms and Conditions, always in the valid version published as of the day an Order is placed via the E-shop.
A consumer is any individual entering into an agreement or otherwise deals with the business entity outside of the framework of business activities or the performance of their trade.
3. Purchase Agreement
3.1. Purchase Agreement originating at the time the Buyer places an Order: The Seller advertises Goods and Services on the E-shop website. A Purchase Agreement originates at the time the Buyer submits an Order and this Order is accepted by the Seller. The Seller shall confirm the acceptance of the Order by means of a confirmation sent to the Buyer’s e-mail address as specified in the Order. The Purchase Agreement may be modified or cancelled only on the basis of a mutual agreement between both parties or for legal reasons.
3.2. Prior to the submission of the Order to the Seller, the Buyer has the opportunity to check and modify the information that they have entered on the Order, including the ability of the Buyer to identify and correct any errors made at the time that the data was entered. The Buyer submits the order to the Seller by clicking on the ‘Create Order’ icon.
3.3. The Buyer agrees that remote communication shall be used at the time the Purchase Agreement is made. The costs incurred by the Buyer for using any means of remote communication associated with entering into the Purchase Agreement (namely the cost of an internet connection and the cost of phone calls) shall be borne by the Buyer.
3.4. All of the presentations of the Goods and Services published on the website are for informational purposes only and the Seller is not obliged to enter into a Purchase Agreement for these Goods and Services. The provisions of Section 1732 (2) of the Civil Code are hereby excluded.
3.5. Binding Nature of the Business Terms and Conditions. The Buyer is bound by these Business Terms and Conditions immediately starting at the moment the completed Order is submitted. At the time the Purchase Agreement is made, the Buyer is always (re)acquainted with the valid version of the Business Terms and Conditions, and the Buyer must express their consent with the Business Terms and Conditions prior to submitting their Order. By confirming and submitting the Order, the Buyer declares that they are familiar with the valid Business Terms and Conditions.
4. Rights Associated with Defective Performance
4.1. The rights and obligations of the contracting parties associated with defective performance are governed by the relevant generally binding legal regulations (particularly the provisions of Sections 1914 to 1925, Sections 2009 to 21117, and Section 2161 to 2174 of the Civil Code).
4.2. The Seller is liable to the Buyer that the item will be without any defects at the time it is handed over. In particular, the Seller is liable to the Buyer for the following at the time that the Buyer takes over the item:
4.3. If the item does not have the characteristics specified above, the Buyer has the right to request the delivery of a new defect-free item, under the condition that this expectation is reasonable taking into account the nature of the defect. However, if the defect is associated with only one component of an item, the Buyer has the right to request the replacement of only this component. If this is not possible, the Buyer has the right to withdraw from the Purchase Agreement. If, however, taking into account the nature of the defect, this is not reasonable, particularly if the defect can be removed without any undue delay, the Buyer has the right to the removal of the defect free of charge. The Buyer has the right to a new item or to the replacement of a single component, even in the case of a removable defect, if the item cannot be properly used due to the repeated occurrence of the defect after it has already been previously repaired or if there are multiple defects. In these situations, the Buyer also has the right to withdraw from the Purchase Agreement.
4.4. If the Buyer does not withdraw from the Purchase Agreement and the Buyer does not exercise the right to the delivery of a new defect-free item, the replacement of a component, or the repair of the item, the Buyer may request a reasonable discount. The Buyer also has the right to a reasonable discount in the event that the Seller is not able to deliver a new defect-free item, to replace a component, or to repair the item, as well as in the event that that the Seller does not correct the defect within a reasonable period of time or if the Buyer would experience significant difficulties as a result of the arrangements for the repair.
4.5. If a defect appears within the first six months after the item is accepted, it is understood that the item was already defective at the time it was accepted.
4.6. The Buyer shall exercise the rights associated with defective performance at the Seller’s business address Kloboučnická 1435/24, Praha 4 Nusle, 140 00. It is understood that the right to make a complaint is exercised immediately at the time when the Seller receives the Goods that are the subject of the complaint from the Buyer.
4.7. If the Buyer exercises the rights associated with defective performance, the Seller shall confirm the date on which this right is exercised as well as the repairs that are made and the elapsed time in writing.
5. Order Cancellation
The Seller reserves the right to refuse to accept or to cancel an Order or a part of an Order in the following situations:
If the full purchase price or any part thereof has already been paid, this amount will be refunded to the person who paid it.
6. Purchase Price and Reservation of Ownership Rights
The current price of the Goods and Services, inclusive of VAT, is always specified on the Seller’s website. In accordance with Section 2132 of the Civil Code, the Buyer acquires the ownership rights to the delivered goods only after the purchase price for the Goods has been paid in full.
7. Payment Terms
The Seller reserves the right to change the price of the Goods and Services. The price valid at the time the Order is placed (i.e. the current price specified at that time on the Seller’s website) remains valid until such time that the Purchase Agreement is made. The Buyer (final Buyer) is obliged to pay the purchase price for the Goods by no later than the day on which the Goods are taken over.
8. Payment Methods
The payment method options are as follows:
9.1. Delivery Timeframe
The Goods will be delivered according to the availability of the product and the Seller’s operational abilities within the shortest possible timeframe, generally within 2 (two) working days.
9.2. Delivery Location
The delivery location is specified in the Order placed by the Buyer. The delivery will be considered to have been completed at the time the goods are delivered to the address specified in the Order. The Seller will ensure delivery to the specified address. The shipment containing the goods includes the tax document (invoice).
9.3. Transport of the Goods
The Seller arranges for the worldwide shipment of the goods. The packing and shipping costs are fully borne by the Buyer. The prices for transport are specified inclusive of VAT.
9.4. Transport methods:
10. Withdrawal from the Purchase Agreement
10.1. Order Cancellation
The Buyer and the final Buyer have the right to cancel the Order at any time prior to the shipment of the goods without any penalties applied on the part of the Seller.
10.2. Consumer’s Withdrawal from a Purchase Agreement Entered into via Remote Communication
10.2.2. The provisions of Section 1829 (2) of the Civil Code may not however be considered as the possibility of a free loan of the Goods. If the Consumer exercises their right to withdraw from the Purchase Agreement within fourteen (14) days of the date the Goods or the Voucher are taken over, the Consumer must return to the supplier everything that they obtained on the basis of the Purchase Agreement. The Consumer undertakes to send the Goods to the Seller’s address. The Goods that the Consumer sends back to the Seller’s address on the basis of their withdrawal from the Purchase Agreement must not show any sign of use, they must be undamaged and complete (including all accessories, the warranty certificate, instructions, etc.), and the original purchase document must be included.
10.2.7. The consumer can not withdraw from the purchase agreement concluded with the Seller in a distance manner, in accordance with Section 1837 of the Civil Code, especially if:
(a) The Service which was the subject of the Agreement was fulfilled with the prior express consent of the Consumer prior to the expiration of the withdrawal period (Section 1837 of the Civil Code),
10.3. In accordance with the provisions of Section 1837 of the Commercial Code, the Consumer does not have the right to withdraw from the Purchase Agreement in, amongst other cases, the following situations:
- The Goods were delivered in sealed packaging from which the Consumer removed the Goods and it is not possible to return the Goods for hygienic reasons.
10.4. Withdrawal of Purchase Agreement is regulated by section 1914, 1925, 2099 – 2107 and 2161 – 2174 of the Commercial Code and Act No. 634/1992.
The Seller provides a twenty-four (24) month warranty for the Goods sold via the E-shop whereby the warranty period starts at the time the Goods are taken over by the Buyer.
12. Complaint Procedure
12.1. In the interest of speeding up the complaint procedure, the Buyer should contact the Seller in advance by sending an e-mail to email@example.com. Unless the Seller and the Buyer agree otherwise, the complaint, including any defects, will be processed without any undue delay within no more than thirty (30) calendar days of the date the complaint is lodged.
12.1.3. The timeframe for processing the complaint shall be interrupted in the event that the Seller does not receive all of the supporting materials required for processing the complaint (namely any part of the Goods, other documentation). The Seller is obliged to request the Seller to provide additional materials within the shortest possible timeframe after the Buyer lodges the complaint. The processing timeframe is interrupted starting at the time this request is made until such time that the Buyer delivers the requested materials.
12.2. In the event that, at the time the item is taken over by the Buyer, the item does not conform with what is specified in the Purchase Agreement, the Buyer has the right to request the Seller to bring the item into a state that conforms with the Purchase Agreement free of charge and without undue delay, according to the Buyer’s requirements, either by replacing the item or repairing the item. If this is not possible, the Buyer has the right to request a reasonable discount from the price of the item or to withdraw from the Purchase Agreement. This does not apply if the Buyer knew of the defect prior to taking over the item or if the Buyer caused the defect.
13. Personal Data Protection
13.1. The personal data of a Buyer (individual) and any individuals representing a Buyer (legal entity) are stored in accordance with the valid legislation of the Czech Republic, namely Act No. 101/2000 Coll., on the protection of personal data, as amended.
14. Sending of Commercial Messages and Storing Cookies
14.1. The Buyer agrees that information regarding the Goods, Services, and the Seller’s business as well as the Seller’s commercial messages may be sent to the Seller’s e-mail.
15. Concluding Provisions
All contractual relationships entered into by the Seller as the first party and the Buyer as the second party are governed by the legal code of the Czech Republic, these Business Terms and Conditions, an any other relevant regulations of the Seller with which the applicable person has expressed their consent. Should any of the provisions of these Business Terms and Conditions become invalid or unenforceable, this shall have no effect on the validity and enforceability of the remaining provisions contained in these Business Terms and Conditions.
These Business Terms and Conditions allow the Buyer to make copies and to archive them. Immediately at the time that the Purchase Agreement is made, the Buyer accepts all of the provisions of the Business Terms and Conditions that are valid on the date when the Order is submitted, including the price of the ordered Good(s) and/or Services as specified in the confirmed Order, unless it has been provably agreed otherwise.
These Business Terms and Conditions enter into force on 1. 3. 2021.
CZE : Následující stránky jsou určeny pro odbornou veřejnost a podnikatele v oboru zbraní a střeliva. Vstupem potvrzuji, že jsem držitelem zbrojního průkazu, či zbrojní licence.
ENG : Following site is intended for professionals and businessmen in the field of firearms and ammunition. By entering I hereby confirm, that I have either firearms passport or gun license in my possession.